Returns & Exchanges

At Genius Lab Gear, we want you to be completely satisfied with your purchase. If your new gear doesn't meet your expectations, we offer a 30-day return window for items in original condition.

1

Initiate Your Request

Log into your account portal or contact our support team with your order number to request a Return Merchandise Authorization (RMA) number.

2

Pack Your Items

Securely place the items in their original packaging, ensuring all labels and protective materials are included to prevent damage during transit.

3

Ship It Back

Affix the provided prepaid shipping label to your package and drop it off at any authorized carrier location within 7 days of receiving your RMA.

4

Receive Your Refund

Once our lab team inspects the returned items, we will process your refund or exchange back to the original payment method within 5-7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing